AI-powered IT support
Your employee types on the PC. Axel checks, asks for permission and fixes it.
Axel reads the machine's state on its own, proposes a fix and runs it only after a “yes”. When a person is needed, the case goes to a technician with everything Axel has already checked.
- No passwords to remember
- Every action logged
- Personal data protected before the AI
The office printer stopped printing, documents just sit in the queue.
Done: queue cleared. Try printing again.
- 3support levels, one single case
- 3autonomy modes per company
- 0passwords for employees to remember
- 2internet lines with automatic failover
How it works
Three levels, one case
Every request starts at the fastest level and moves up only when needed. Whoever steps in next finds the case already worked up.
- Assistant
Answers and fixes common issues
Reads the PC's state, applies approved procedures and asks for permission before every action.
- Expert assistant
Handles the hard cases
A more capable model picks up the same case, digs deeper into the diagnosis and proposes a plan to approve.
- Technician
Takes what needs a person
Receives the case with the checks already done, decides on the proposed plan and replies to the employee.
Strengths
It does the work instead of handing it to the user
If Axel can read a value or run a command, it does it itself. It only asks the user for permission.
Reads on its own
Services, disks, network, updates: Axel collects the information from the PC instead of asking the employee for it.
Nothing without permission
Every action is announced in the chat with “May I go ahead?” and stays recorded in the case, along with who approved it.
Privacy before the AI
With Privacy turned on, the personal data Axel recognises is replaced before it reaches the AI.
Transparent with employees
Every employee can read what Axel sees on their PC, and what it doesn't.
One complete case
Diagnosis, permissions, actions and replies all stay in the same case, so whoever picks it up already knows what was done.
Always reachable
Two internet lines with automatic failover and a public status page for outages and maintenance.
For companies
You decide how much it does on its own
Each company picks its mode and can change it at any time. The employee's permission is always required.
Security, accounts, network and domain stay with the IT department, unless the company sets an explicit rule.
For IT providers
One console for every company you look after
Each company is kept apart from the others, with its own rules and technicians. See what the AI costs per ticket and per month, with a cap and a budget you set.
| Request | Level | Status | AI cost |
|---|---|---|---|
| Printing stuckExample Studio | Assistant | Resolved | €0.04 |
| Outlook not syncingExample Workshop | Expert | In progress | €0.31 |
| Disk almost fullExample Studio | Assistant | Resolved | €0.06 |
| VPN accessExample Workshop | Technician | Waiting | €0.12 |
Security and transparency
Everything written down, everything checkable
axel.restart.cloud/sicurezza
Service statusOutages and maintenance in real time.status.restart.cloud
Want to see it on one of your own cases?
We'll show you Axel on a typical request from your company. There is no price list: the price depends on how many PCs and servers you look after.